I am writing to file a formal complaint against Daily Harvest for breach of contract and violation of consumer protection laws.
#REVIEWS DAILY HARVEST FREE#
I do hope this helps, but if you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. Please allow 3-5 business days for this refund of $112.46 to reflect in your bank statement. However, I was able to m ake a one-time exception and refund the order you were not expecting. This is the only outreach we have record of. Your plan was canceled, but because it was not canceled before your order processed on Sunday, 11/20 at 6PM EST and you had already received the box, you were not refunded for the box. That being said, I do see you were in touch with our Care Team on Wednesday, 11/23 to cancel your plan.
Orders can also be skipped via SMS through the reminders that are sent on Sundays.
We do send out weekly reminders via email and/or SMS, and I am so sorry that you didn't have the chance to see these.Īdditionally, at checkout, you are prompted to click that you have read and understood in our terms that you are signing up for a replenishment-based service that will renew automatically unless canceled before our Sunday 6pm EST weekly cut off. I am sorry to hear about this experience.ĭaily Harvest is a replenishment-based plan, which means that unless you decide to skip boxes, you will receive shipments either weekly or monthly depending on the plan selected at the checkout.
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